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FAQ

PAYMENT OPTIONS:

We accept Visa, PayPal, Mastercard, American Express.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

We're closed on Saturday and Sunday.  Orders will be processed Monday - Friday taking 48 - 72 business hours. You will receive an order confirmation once the order is ready to be shipped. All orders are shipped standard shipping, Due to VERY HIGH DEMAND, Please allow 3-4 weeks for delivery.

DO YOU SHIP INTERNATIONALLY?

BUY STEALS currently ships to US, Canada and select international countries. If you cannot locate your country at checkout, please email store@buysteals.com for more info on whether we can ship to your country or not.

INTERNATIONAL SHIPPING RATES:

Standard shipping is $4.95 US, for international orders may be subject to import taxes, custom duties and any other fees by your country’s customs department.

DUTIES AND CUSTOMS:

The customer is the recipient of the shipment (and the importer). You are responsible for any of these import fees as well as complying with any regulations or laws of the destination country. BUY STEALS does not collect duties and taxes, the courier will be in contact with you once your package arrives to inform you on fees due. Please contact your local customs office for more info.

ORDER CONFIRMATION:

An order confirmation will appear as your final step in your order process. You will also receive an email confirmation with the order number of your purchase. Once your order has been shipped, you will also receive another email with the tracking number and details.

WHERE IS MY ORDER?

A tracking number will be emailed to you once the order has been dispatched. If you have not received this notification after 72 hours notify us and we will look up your order tracking number for you. Please email us at store@buysteals.com with your order number. A rep will be in touch within 24 hours to assist you.

CAN I RETURN OR EXCHANGE AN ITEM?

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us as soon as possible at store@buysteals.com

All product information is located on and only on each product's page, be it pictures of the ordered product, size, specifications and features, we assume that all customers who made orders made to BUY STEALS has viewed, read, and studied all the information presented on our product pages thoroughly, sales exaggerations made and subjective misinterpretation of advertisements that isn't part of the product information will not be part of a legitimate claim for returns or exchanges.

Only regular priced items are eligible for refund

Supersale items are not eligible for refunds, returns, or exchanges.

HOW DO I CHANGE OR CANCEL MY ORDER?

Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched.  

Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled.

I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?

If you received the wrong merchandise, please retain the box, packaging and all contents and contact us as soon as possible at store@buysteals.com

All product information is located on and only on each product's page, be it pictures of the ordered product, size, specifications and features, we assume that all customers who made orders made to BUY STEALS has viewed, read, and studied all the information presented on our product pages thoroughly, sales exaggerations made and subjective misinterpretation of advertisements that isn't part of the product information will not be part of a legitimate claim for returns or exchanges.

Only regular priced items are eligible for refund.

Supersale items are not eligible for refunds, returns, or exchanges.

MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at store@buysteals.com. We will issue you an RA# and instructions for a refund or exchange.

I AM NOT HAPPY WITH MY PRODUCTS, WHAT IS YOUR RETURN POLICY?

Our policy lasts 14 days. If 14 days have gone by since your delivered date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We want you to totally satisfied with your purchases, naturally we cannot take returns on used cosmetics products, all cosmetics sales are final. There are no returns or refunds. On accessory items that are not overly used, please contact us with your request for exchange or refund. All requests to return or refund will be considered, but are not guaranteed. This depends on the reason for return and the state of the product.

All product information is located on and only on each product's page, be it pictures of the ordered product, size, specifications, and or features, we assume that all customers who made orders made to BUY STEALS has viewed, read, and studied all the information presented on our product pages thoroughly, sales exaggerations made and subjective misinterpretation of advertisements that isn't part of the product information will not be part of a legitimate claim for returns or exchanges.

Only regular priced items are eligible for refunds.

Supersale items are not eligible for refunds, returns, or exchanges.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

WHEN IS YOUR NEXT PROMOTION?

Sign up for our newsletter to keep up with the latest info on sales, new products and promotions.

CAN YOU SEND SAMPLES OF YOUR PRODUCTS?

Unfortunately we do not have sample sizes of the products at this time.

CAN I GET SAMPLES FOR MY BLOG TO REVIEW?

Please email store@buysteals.com with the following info to request products to review on your social media platforms.

Name
Phone
Website / Blog
Instagram
Facebook
Products you are interested in reviewing

A representative will review your info and will contact you within a week.

HOW DO I BECOME A BRAND AMBASSADOR?

We love creating partnerships with individuals who share the same vision as Bakwo. Please email store@buysteals.com if you are interested in hearing more about our brand ambassador program.